Support

How can we help?

Help for EPiC Workout and Rate My Year, apps developed by Useful Things Pty Ltd.

Email us at

A real person reads every message. We reply within 2 business days (Sydney time), usually sooner. Please tell us which app you're using, your device and iOS version, and what happened.

EPiC Workout Rate My Year Reporting a bug

EPiC Workout

I can't sign in

Use Forgot password on the sign-in screen to get a reset link by email. Check your junk folder if it doesn't arrive within a few minutes. Still stuck? Email us from the address on your account.

How do I delete my account and data?

In the app, open Your account and choose Delete account. This removes your records, photos, Community messages and any check-in, and cancels an active web subscription. If you can't reach the app, email support@wemakeusefulthings.com from the address on your account and we'll delete it for you and confirm by email. See the privacy policy for what happens to backups and payment records.

How do I export my data?

Open Your account and use the export option to download everything held about you, at any time and at no cost.

Subscriptions and restoring purchases

If you subscribed through the App Store, Apple handles billing. To restore a purchase on a new device, sign in with the same account and use Restore purchases in the app. To cancel or change an App Store subscription, open Settings → your name → Subscriptions on your iPhone. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.

Apple Health

EPiC Workout reads Apple Health data only if you allow it. You can change or remove that permission at any time in the iPhone Settings app under Health → Data Access & Devices.

Rate My Year

Do I need an account?

No for a self review, and no if you're joining a crew: open the invite link and pick your name. Only the person who sets up a crew signs in, with their Google account.

I lost my crew's invite link

Ask your crew admin to send it again. If you're the admin, sign in with the same Google account on ratemyyear.com to see your crew and share the link.

Is the feedback really anonymous?

Yes. Your crew sees the scores, not who gave which one.

How do I delete my reviews, my crew or my account?

A crew admin can delete the crew's reviews from the crew screen, and anyone can leave a crew. To delete a whole crew, your sign-in, or anything else held about you, email support@wemakeusefulthings.com with the crew name and, if you're the admin, the Google address you signed in with. We'll delete it and confirm by email.

Passes and purchases

Self reviews and small 360 reviews are free. A paid pass covers a bigger crew for the season and is bought by the crew admin. If something went wrong with a purchase, email us with the crew name. When the app arrives on the App Store, App Store purchases will be restored with Restore purchases in the app, and refunds for them are requested from Apple at reportaproblem.apple.com.

Reporting a bug

Email support@wemakeusefulthings.com with:

the app name and version (shown in the app's settings)
your device and iOS version
what you did, what you expected, and what happened instead
a screenshot or screen recording, if you can

We'll confirm we've got it and let you know when a fix ships.